Meet the TheyDo Agent

Read more in our blog
Prioritize product investments

Stop pitching priorities.
Start proving why

Customer pain × business impact, on one ranked list.
Product, CX, and design ship from the same evidence.

Dashboard displaying customer lifecycle metrics, feedback charts, and a smiling woman interacting with a person, symbolizing customer support.
invest-questions

Every team is right. None are looking at the same picture

CX has the holistic view of the journeys and
the data across departments. But none of it speaks 
the language the business runs on.

Questions your roadmap doc can't answer

Spreadsheets and scoring models can't tell the chain. The loudest voice in the room with a fancy deck wins. But the next bet has to be defensible.

diamonds bg

From the loudest voice
to the strongest evidence

TheyDo gives product teams the unified picture they need to prioritize what ships next.

Flowchart showing L1 Member service with three issues: policy auto-renewed (validated), difficult cancellation (to review), price increase (in progress).

Customer pain

Clustered by theme, mapped to
journey phases and steps
Line graph shows monthly trends in France, starting at 10K, peaking at 40K around Jan 7, dipping, then rising to 35K by Jan 28. Total: €412.9K.

Business impact

Cost-to-serve, retention, and
revenue in one place
Loading testimonial...
Bar chart and donut chart showing opportunities by step and solutions status, with varying progress levels in shades of purple and green.

Opportunity-solution orientation

Cross-cutting patterns,
ranked by both customer experience and product
pink-triangles

How product and CX operate better together

TheyDo Agent groups customer pain points by theme - each one backed by the actual customer quotes that surfaced it.

Product teams already prioritizing this way

Loading testimonials...

pink-triangles

Ready to prove
the why?

4,000+

hours saved

36%

efficiency lift

5x

time to value

90%

shorter time-to-decision

Frequently Asked Questions

How do product teams decide what to build next from customer evidence

TheyDo combines customer pain with business impact in one ranked list. Pain points cluster by theme, attach to the journey Phase + Step where they appear, and connect to the metric they move. The result is a prioritized list - not a stack of competing decks.

By putting all three teams in front of the same Collection. Product sees what customers struggle with. CX sees how it shows up in the journey. Design sees where the friction lives. One list, three lenses, one decision.

Those frameworks are scoring methods. TheyDo gives them the inputs they need to work. Most teams have a framework; what they lack is shared evidence underneath it. TheyDo provides that evidence - pain attached to journey Steps, business impact attached to the same coordinates, scored together.

Quarterly roadmap planning. Sprint prioritization when teams compete for capacity. New product and feature investment review. Anywhere multiple teams need to agree on what to build next.

Yes. Collections give each team a scoped view of the ranked list relevant to their area. The evidence stays consistent; the view adapts to who's looking at it. Larger organizations run the same approach across multiple business units.

Yes - and that's often the more valuable answer. Lufthansa saved millions in R&D by realizing a problem they were about to invest in wasn't theirs to fix. The workflow that ranks opportunities up the list also tells you when something doesn't belong on it.