Beyond the Map: The first journey management conference. 8–10 Oct.
UX alone is not enough
Use Journey Management to turn your design into an end-experience that works.
The world’s leading brands run on experience intelligence
The world’s leading brands run on experience intelligence
Make the design process repeatable
Get the insights you need to create an incredible design, without the endless briefings and back-and-forth between a variety of tools and platforms.
Structure insights in journeys
Create a great experience on the front-end of your business by organizing insights into key journeys that everyone understands.
Work across teams and journeys
Involve all the stakeholders who make your design work go smoothly by connecting all the journeys and their processes, people and solutions across the customer experience.
Always have an answer to 'why'
Let the journey be the beacon you refer back to when people ask you why something is designed a certain way.
One place to align, act, and improve
Monitor progress
Create a feedback loop from insight to implementation. Track opportunities, solutions, and every step in between.
Streamline communication
Stimulate communication that comes all the way up from service users by making them co-owners of the service journey.
Standardize with templates
Have one way to define journeys and solutions – then enable everyone to work in the same way.