Meet the TheyDo Agent

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Make every decision
customer-grounded

Curate, brief, and deliver answers grounded in experience intelligence. Make sure everyone can access customer context the moment they need to decide.

Dashboard displaying customer support data, including graphs, chat prompts, and a report on debit card support issues.

Most customer context never
leaves the journey map

CX teams build the context. They map the journeys, run the research, package the insights, but the map is just the beginning, not the end.

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Decisions should be grounded in customer context

Call volume graph shows increase after 2FA release, peaks in Oct at 567K. Linked to journey frameworks: Retail banking, Account service, New user Activation.

TheyDo streamlines three things stakeholders always need, but never standardize

The recurring question

What an exec or a product manager needs to know every week, every month, every report.

Every claim cited back to the journey step it came from.

The vocabulary the audience already uses, not CX jargon.

How CX delivers experience intelligence

Curate for any audience

Collections bundle journey evidence for a specific audience and a specific moment, like a BU lead, a board meeting, or a sprint review. Each Collection is scoped to its reader, and the evidence stays live as the workspace updates.

CX teams already delivering intelligence this way

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Ready to make every decision customer-grounded?

4,000+

hours saved

36%

efficiency lift

5x

time to value

90%

shorter time-to-decision

Frequently Asked Questions

What is experience intelligence?

Experience intelligence is what TheyDo turns customer context into when it leaves the CX team. A Collection scoped to a business unit lead. A Doc written for the board. A live answer from TheyDo Agent in a sprint review. The evidence stays linked to the journey step it came from, so it holds up under scrutiny.

Collections bundle journey evidence for a specific audience. Docs auto-write executive readouts, briefs, and summaries. TheyDo Agent answers questions live, citing every source. For non-CX stakeholders, Docs export to PDF so they don't need a TheyDo seat.

TheyDo Agent reasons over your own structured experience context, like your journeys, your insights, your metrics. A generic AI guesses from public training data. Every TheyDo Agent answer cites the journey step it came from, so claims hold up under scrutiny.

For most questions, in seconds. TheyDo Agent answers live from the workspace, with every claim cited to a journey step. Collections and Docs take a few minutes to set up for a specific audience, then update automatically as the workspace changes.

Anyone who needs to make a smart decision grounded in customer context. Product managers self-serve a Collection scoped to their feature, and execs read a Doc instead of waiting for a research debrief. CX builds it once, and the business uses it everywhere.