Service Design backdrop-serviceproductivity
x10. Faster backdrop-customer-centric customer-centric
alignment. Better backdrop-journey-management Journey Management. Fueling the
backdrop-journey-centric journey-centric revolution.
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Enter Journey Management.
Journey Management is an approach we’ve devised that brings instant customer and company alignment.
Scale service design by putting every decision in a journey-centric framework — and see precisely how journeys cut through teams, products, and services.
The early days
In the words of our three co-founders: “we never intended to build a product company”. In fact, we were part of the problem – continually starting every new journey from scratch as we moved from team to team.
Struggling to keep everyone aligned, we designed a software solution to manage the workflow. This caught the attention of customers who wanted to use the product for themselves and the idea for TheyDo, a user-friendly software platform for customer journey management, was born in 2019.
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Words we live by
Our growing TheyDo team.
We’re a growing team with a customer-centric mindset, dedicated to helping you deliver a great customer experience.
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