Beyond the Map: The first journey management conference. 8–10 Oct.

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Act on all your experience intelligence with Journey AI

Reveal customer insights and business opportunities hiding in all your customer journeys.

journey-ai-hero

The world’s leading brands run on experience intelligence

Ford_logo_flat
experian
pfizer
volvo
johnson
privatbank
alberta-motor-association
home depot

The world’s leading brands run on experience intelligence

Ford_logo_flat
experian
ahold
pfizer
randstad
volvo
johnson
EBW_Blk
ncr
privatbank
alberta-motor-association
home depot

Meet AI Insight Mining

Introducing AI Insight Mining, a smarter, faster way to uncover insights and evolve your journeys in real time.

AI Insight Mining listens to your incoming feedback and automatically surfaces new insights, or enrich existing ones, across your journeys. Never miss an insight and keep your journeys updated in real-time.

A software interface showing a pop-up for mining insights automatically, with options for insight types and data sources from Sweden and Finland.

The data is already talking. We help it speak your journey’s language

Customer feedback, research responses, behavior signals—AI Insight Mining transforms all of your qualitative and quantitative data into actionable insights. With Journey AI, quotes and findings don’t just sit in a database—they surface within the context of your journeys. No more static snapshots. Your journeys become living maps, reflecting customer needs as they change. This is how you scale insight-driven decisions, without adding work.

Unlock actionable insights from data across journeys

Interface showing user feedback with three negative comments: unclear renewal price increase, unknown policy auto-renewal, and difficulty in changing or canceling.

Mine journeys

Extract valuable insights from feedback, support logs, survey responses, or raw research. Let Journey AI mine your data to reveal the actual customer journey.
A digital interface showing a notification: "7 data points added to the insight" with options to accept or delete.

Enrich insights

Assess variability, sentiment, and impact with ease. Manage the entire insight lifecycle across journeys, refining your understanding until you resolve customer pain points.
Flowchart illustrating document upload improvement. Top: "Big Win" at 42%. Middle: "Reveal opportunities." Bottom: Three issues with alert icons.

Reveal opportunities

Streamline processes by standardizing a single way of working, driving faster adoption and greater impact across teams.
Digital interface showing text boxes with summaries and claims handling experiences, highlighting issues with pricing communication and app usage.

Summarize critical insights from journeys

Create actionable summaries from your customer journey framework. Effortlessly surface insights from nested journeys, providing a clear and concise view of key data for decision-making.

Uncover the questions and find the answers with Journey AI

Journey AI lets you mine your data within a journey-based context, uncovering hidden challenges and opportunities that have been overlooked.

Saving €1.3M a year with one journey

How a retail bank used TheyDo to discover the problem, identify opportunities, and solve customer pain during debit card renewals, leading to over half a million contact center calls annually.

18x

Return on investment

48000

Happier customers each month
bank
Flowchart showing cost of service at €15m, highlighting pain points and opportunities in L1 debit card journey, including address mismatch issues.

Connect the numbers and emotions

Integrate multi-step workflows to move from insight to implementation, continuously uncovering new opportunities and aligning your business priorities with real data.

Dashboard displaying insights on insurance applications, featuring summaries and snippets with scores, under the heading "Applying for new insurance."

Innovative insight mining with AI

The Journey Graph, our graph-based retrieval-augmented generation (RAG) approach, delivers higher accuracy by providing contextual understanding—unlike traditional RAG methods.

Dashboard showing insights on insurance applications, with scores and metrics. Includes summary and snippet sections with graphs and data.

Score and rank insights with AI

Let Journey AI rank insights and journeys based on sentiment, recurrence, and variability. The insight score combines these factors into a unified ranking across your entire customer experience.

Impact

Better decisions, faster with Journey AI

Minutes, not months

Raw data to a comprehensive journey map in a few minutes

Knowledge amplified

Gain insights from all your unstructured data

Live journey maps

All journeys are constantly updated with the latest insights

Precision insights

Remove bias from your insights with standardized scoring

Trusted and secure for the enterprise

soc-iso

ISO 27001 and GDPR compliant

Your data security is our priority, with full compliance with ISO 27001 standards and GDPR. TheyDo has SOC-2 Type 1 certification as well as ISO 27001 certification. Full documentation and information about our SLAs, uptime, policies, and processes can be found in our Trust center.
User roles list with four people: Damon Miller, Béatrice Laurent, Amit Shah, and Katie Scott, assigned as admins, viewer, and contributor.

Role-based access controls

Drive change through journeys, with unlimited users and individual and role-based access.
Profile cards with photos, names, and emails for Cody Burns and Jane Lynch, each displaying a pink lock icon.

No data sharing

We do not sell or share your data with any third parties—this includes AI providers like OpenAI or Anthropic. Your data remains fully protected and under your control at all times.
your-data

It's your data

At TheyDo, customers have complete control over the data and AI used to create journeys. This ensures their data stays within the organization, empowering teams to drive meaningful change.

Frequently Asked Questions

Find opportunities hiding in
your data with Journey AI.