Build a journey with AI

Mapping a Journey with AI

1. Go to your dashboard and click ‘Start a Journey’.

2. Choose to start with a template or build from scratch and click 'Continue'.

3. Choose between ‘I want to add evidence’ and ‘start with a blank journey.’ For the full experience, start with research. If you lack research, Journey AI will generate a journey outline with the ‘Map it yourself’ option. Alternatively, you can use our fictional interview transcript to explore the full functionality.

4. Upload your text-based research in a .txt or .csv format or copy/paste it into the transcript box. Journey AI can analyze text from various sources like interviews, support tickets, digital whiteboard tools, workshops, and more. Simply drag and select the stickies you want to copy > CMD+C (Mac) or CTRL+C (Windows) to copy > paste them.

5. Click to begin generating your journey (ready within a few minutes). You can continue using TheyDo, and we'll notify you via email when your AI-generated journey is ready.

6. Review your AI-generated journey: the AI will have pulled out, categorized and mapped customer insights from your research. Insights can be identified by the ‘diamond’ symbol Any direct quotes will be neatly nested within the insights, with one key quote highlighted on the insight card.