Transform journey mapping into journey management
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Trusted by world-leading brands
Journey mapping
A mapping experience designed to link business data with customer insights
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From steps and phases to insights, personas, opportunities, solutions, goals, and metrics—all the pieces fit together to form a complete journey.
Easily rearrange your journey by picking up and moving individual or grouped building blocks across steps and phases.
Tap into shared libraries of insights, opportunities, solutions, and journeys to foster unified understanding across teams—enabling faster, smarter decisions.
“TheyDo journey AI gives our customer journey management efforts a head start. It speeds up the journey mapping process without losing the designer craftsmanship and lets us focus on the most important: enhancing the overall experiences for our customers.”
Lou Bendz
Journey Lead | Customer Experience Design, KYED
Drag & drop journey framework builder
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Use a hierarchical structure to break down complex journeys into manageable steps, clarifying how each action fits together.
Save commonly used steps—like account creation or login—to your library, then reuse them as building blocks in future journeys.
See summaries of key information across your nested journeys. Track metrics, status updates, and opportunities at every level.
Journey AI
Unlock actionable insights from data across journeys
Mine journeys
Enrich insights
Reveal opportunities
Summarize critical insights from journeys
“TheyDo journey AI gives our customer journey management efforts a head start. It speeds up the journey mapping process without losing the designer craftsmanship and lets us focus on the most important: enhancing the overall experiences for our customers.”
Lou Bendz
Journey Lead | Customer Experience Design, KYED
Share, present and collaborate
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Take advantage of unlimited viewers to share every journey—across any plan—fostering alignment and transparency at scale.
Leverage flexible filters and custom views in the journey framework to spotlight individual or departmental work, ensuring focused attention on what matters most.
Speed up journey creation with customizable templates. Automate the multi-step workflow to map out a customer journey. Include common metrics and established methods to continuously find new insights and rank your priorities against them, ensuring every team member works from a consistent playbook.