Track impact across teams
Eliminate the risk of lost or duplicated work
when teams can sync work using the customer journey.
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Link business goals with customer journeys
It’s easy to make headway on strategic Opportunities when all teams use the same elements to capture progress.
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Build Opportunity-Solution trees from journeys
Show stakeholders how your proposed solutions connect directly back to customer needs
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Define ownership and accountability
Make it easy for everyone to see who's responsible for a particular journey.
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Show off the returns
Demonstrate the impact that initiatives have on the customer experience
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See and share the impact of your team's work
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Centralize customer insights
Bring customer knowledge together in a journey-centric hub for all teams. - tile
Link insights across journeys
One of TheyDo's super powers is to reveal how one insight can be based on many journeys. - tile
Reveal which pains impact experience
Create overview of big and small pains, across all your journeys.
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Grasp the bigger picture
Have a birds-eye view of every journey involved with your customer lifecycle to understand the impact it has on business goals.