Question 1

Can I share this with operations?

Accepted Answer

Yes—TheyDo creates a single source of context you can share across all functions.

Question 2

How is this different from NPS tools?

Accepted Answer

We connect the insights, opportunities, to the NPS to show how you you are having an impact.

Question 3

Can we see B2B and B2C journeys?

Accepted Answer

Definitely. Manage both in one platform, sharing insights and data where relevant too.

Question 4

Will this reduce ticket volume?

Accepted Answer

TheyDo is built to do just that. Fix the root cause, not just the symptom - by understanding the real points of friction in your journeys.

Question 5

Can I track churn risk by journey?

Accepted Answer

Yes—use triggers like downgrade, inactivity, or complaints - across channels and personas

Question 6

How do I measure time to resolution?

Accepted Answer

TheyDo allows you to track key touchpoint timing to optimize operational KPIs.

Question 7

Can I connect to claims platform data?

Accepted Answer

Absolutely. We support integration with major claims, CRM, and contact center platforms.

Question 8

How can I reduce churn with journeys?

Accepted Answer

You’ll surface drop-off triggers and focus on the moments that retain high-value policyholders.

Question 9

Will this work for both broker and direct?

Accepted Answer

Yes—TheyDo supports journeys across both sales and service models

Question 10

Can I embed journey insights into roadmaps?

Accepted Answer

Easily. Connect journeys to OKRs, KPIs, and backlog priorities.Easily. Connect journeys to OKRs, KPIs, and backlog priorities.

Question 11

Can TheyDo extend to support leasing and financing?

Accepted Answer

Yes—map the full lifecycle, from approval to renewal.

Question 12

How does this help reduce churn?

Accepted Answer

Reveal service or product gaps that impact loyalty.

Question 13

Can I combine dealer and OEM data?

Accepted Answer

Absolutely. Get full-funnel insight across sales, service, and ops.

Question 14

Can I track model-specific journeys, eg EV cars?

Accepted Answer

Yes—identify what new owners need across onboarding and charging.

Question 15

How do I get my team started?

Accepted Answer

Begin with one journey, then scale with AI-generated insights.

Question 16

Does this support HIPAA/GDPR compliance?

Accepted Answer

Built for enterprise-grade data privacy and security, with PII redaction and Soc Type 2 - HIPAA coming soon.

Question 17

Can we use existing research?

Accepted Answer

Yes—connect static insights into dynamic journey frameworks.

Question 18

Will it help reduce call center volume?

Accepted Answer

Absolutely—surface the real reasons patients reach out.

Question 19

Can this include insights from clinical data?

Accepted Answer

Yes—TheyDo integrates securely with EHR and operational systems.

Question 20

Can I prove ROI from journey improvements?

Accepted Answer

Yes. Every journey is tied to business KPIs—so you can track how changes impact performance and scale what works.

Question 21

Which teams use TheyDo in retail?

Accepted Answer

Digital product, CX, operations, logistics, and support teams use TheyDo to work from a shared view of the customer journey.

Question 22

Can I connect ecommerce, in-store, and CX data?

Accepted Answer

Yes. TheyDo integrates with Shopify, GA4, Qualtrics, Zendesk, Gorgias, and more—online and offline.

Question 23

What makes TheyDo different from traditional journey mapping tools?

Accepted Answer

TheyDo connects live data to dynamic journeys. It’s not just mapping—it’s a system for continuous value creation.

Question 24

Does this support branch and digital services together?

Accepted Answer

Yes—TheyDo unifies offline and online data to reflect true omnichannel experiences.

Question 25

How quickly can I see ROI?

Accepted Answer

Most teams identify cost-saving or CX wins within the first 60–90 days.

Frequently Asked Questions