Start using Journey AI today
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Journey AI helps transform raw research into actionable insights (over and over) more efficiently while maintaining research integrity and enabling better-informed strategic decisions. With Journey AI we believe your journeys can truly be living breathing documents to build coherence in your teams.
From now on, Journey AI covers all key journey mapping & management phases – from uploading your customer research & feedback to creating or enriching journeys with insights, and revealing opportunities, i.e. quickly uncovering areas where you should put your efforts.
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Simplify your work and focus on what matters – learning about your customers – with this huge suite of features.
Here’s a (10 min) video showing off key Journey AI capabilities:
For a longer (90 min) deep dive on Journey AI, watch this complete guide with our Principal Product Manager, Justas Petronis and Marc Fonteijn from the Service Design Show:
Create a journey or journey mining
To learn about creating journeys and mining them, check out this guide.
Enrich a journey or insight mining
To learn how to enrich insights, see this guide.
Review insights and their scores
Learn about reviewing insights and their scores here.
Summarize a journey
Learn about summarizing journeys with AI here.
Reveal opportunities
To learn about revealing opportunities with AI, please check out this guide.
FAQ
We keep an extensive Journey AI FAQ, if you wish to learn more on data security, privacy and other similar topics.
Coming soon
In addition to major UI/UX improvements in coming months there are a lot of things we are working on.
Upload and manage files in Data hub
All the files you ever uploaded will be visible and available for management in a new Data Hub. You will be able to upload more or edit/delete the ones you already have uploaded.
Use integrations to pull new research and feedback
You will be able to move your unstructured research and feedback fro other platforms to ensure that your workspace always has new quotes extracted and ready for journey enrichment. We start with Qualtrics, but please let us know which ones we should prioritize next!
Automate journey enrichment or insight mining
When enriching a journey, you will be able to set a preferred schedule in addition to other filters to make sure that AI is always looking for new quotes to add to your insights.
Prioritize opportunities based on insight importance
You will be able to prioritize opportunities based on insight importance, and we are just getting started there!