Log in issues
Not receiving invite or confirmation email
First of all, have a look at your spam folder to see if the email might have ended up there.
Secondly, try clicking on ‘request a new password’. This will reset the login flow, and should allow you to login with a new password.
Error message: invalid password reset key
It might be that you are supposed to login through SSO, and can therefore not sign up or log in with username/password. Try logging in by clicking on the SSO login button instead.
Expired validation code
First of all, try requesting a new password.
Secondly, you can ask one of the organizational admins to re-invite you.
Work email not recognized
It might be that your particular email-slug (the part after @) is not yet whitelisted for access. Please contact us if you suspect that might be the case, and we will pick up contact with your organizational admin for confirmation.
Other issues
If these troubleshooting tips have not helped you, don’t hesitate to contact us using the purple help button in the bottom right corner.