Beyond the Map: The first journey management conference. 8–10 Oct.
Join us and redefine journey management
Using customer journeys to align across teams used to be tough. Luckily, there’s a better way. TheyDo makes it easy to standardize and scale customer journey management to improve CX opportunities.
Who we are
TheyDo was founded in Europe in 2019 and is fully remote, with team members based across Europe and North America. We serve enterprise customers like Siemens, Pfizer, and Ford, and in 2024, we achieved double-digit sales growth and raised $34 million to fuel further innovation. Our investors include leaders from Intercom, Calendly, Miro, OpenAI, and Slack.
We’re a team of eighty people from over thirty nationalities, working across nearly as many countries. Our inclusive culture is shaped by four core values: journey together, own it, cloaks off, and customer fuelled.
)
Our values
Journey together
We organize everything around journeys, from our internal teams to our quarterly goals, remote collaboration is our guiding principle.
Own it
We champion ownership and never shy away from taking action or making decisions, even if it means apologizing later.
Cloaks off
No hidden agendas. We value a working culture where transparency and integrity reign supreme.
Customer-fueled
At TheyDo, we’re building a once-in-a-decade product, and the only way to make it work is by involving our customers at every level.
90+ TheyDoers and counting!
$50m
funding raised
To scale innovation in journey management
34
different nationalities
26
countries and counting...
Operating across a global footprint
57
cities
Working from major hubs and remote locations
2
continents
Present across Europe and North America
7
timezones
Collaborating asynchronously around the clock
27
different languages
Built to support multilingual teams and customers
2019
founded in Europe
Built from day one to be remote-first
What we do
For the Service Designers and Managers of experience-led, customer-centric companies, TheyDo is the most collaborative Journey Management platform ever made. Our mission is to make the customer journey the most powerful business tool there is.
For people who believe the only way to deliver a great customer experience is to work as one, it helps them to align twice as easy as before, and maintain alignment for the first time in years.
Unlike mapping tools, TheyDo is designed to manage journeys across teams, products and geographies, and everything takes place in a unified journey-centric framework.
Become part of a high-performing and collaborative team
)
In 2019, our three co-founders transformed TheyDo from a consultancy company to a user-friendly software platform to scale journey management. Today, collaboration around journeys is the way we align, design, and address our biggest opportunities.
Meet the founders:
Open positions
Come join our awesome team.
Our awards and commendations
Excellence in Remote Work Culture
This Award is dedicated to recognising customers who have demonstrated excellence in nurturing vibrant remote work environments for their worldwide teams.
Liftoff Award for Startups
This Award recognises the best of the best growing companies to help inspire the next generations of startups to go global.
Excellence in DE&I
Recognition for inclusive culture and practices
Excellence in Talent Strategy
Acknowledged for scaling a high-performing remote team
Benefits and perks
Competitive compensation and pre-IPO equity
We like to give our team members ownership with our stock package. When TheyDo succeeds, we all succeed.
Fully remote working with flexible hours
We're staunch advocates for autonomy and flexibility.
Health Insurance benefit
At TheyDo our team’s health and wellbeing are a priority. We include tailored support for every employee, regardless of location.
Flexible holiday days
We love what we do, and equally love taking a break. We expect you to take a minimum of 25 days per year (in addition to public holidays).
Learning and Development budget
We encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career.
Wellbeing budget
Nurture your mind and body. We’ll support you in looking after you, whether it's meditation, mindfulness, or a yoga/gym membership.
Paid parental leave
We ensure financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer - fully paid). We provide paid childcare leave when you need to take time out to help your little one recover.
Home office or co-working support
Choose your ideal workspace with our home office or co-working budget. Whether you prefer the comfort of your home office or the collaborative atmosphere of a co-working space, we've got you covered.
Company events
We regularly connect in-person to strategise, reflect and simply have fun. Our most recent company retreats were held in the Spain and Portugal and France.
Latest tech & tools
MacBook Air, Pro or laptop, we want you to have the equipment that you’re most comfortable with. We use tools such as Gather, Slack, Notion, Loom, G:Suite and naturally TheyDo to work collaboratively and asynchronously.
Find out more
Check out Interviewing at TheyDo to learn more on our hiring process, preparation and company resources.