Patient journey mapping template

What is a patient journey mapping template?

The patient journey can be complex, with many stages and stakeholders involved. By using this template, you can map the entire patient journey, and identify pain points and opportunities along the way.

Patient journeys in TheyDo

The Healthcare journey template is an example workspace set up for you to hit the ground running with patient journey mapping. This custom-made workspace comes with journey phases, steps, and personas that you can further personalize to fit your needs.

With TheyDo you get:

• A home base for CX: Store all patient journeys in one central place, and drill down into fine detail on each. Use TheyDo’s predefined taxonomy (types, statuses, and tags), or create your own.

• See and make connections: TheyDo is designed to give you the big picture, without sacrificing all the steps it takes to get to the end goal. Create unique repositories for insights, journeys, opportunities, and solutions that you can interlink to see the connections across a patient's journey.

The Healthcare template is a structured, yet flexible workspace for you to store journey data and learn from it.

How to use this template to achieve results in the Healthcare industry

Patient journey mapping is not just a design exercise. TheyDo helps companies every day to:

• Create a single source of truth: No more confusion about where patient data has gone, and no miscommunications between different patient-facing departments. By putting it all in one place, you’ll be able to see all journeys more clearly, and take action from there.

• Identify patient pain points: By filling out this template, you’ll be able to quickly point out the areas where patients are having the most trouble along the patient experience.

• Discover your best solutions: Pain points only go away when you develop solutions. Plan out solutions to pain points, and track the success of those solutions in your TheyDo workspace.

Who is this template for?

If you’re running a business that serves patients at healthcare institutions, such as hospitals, private practices, pharmacies, and clinics; if you’re a healthcare service provider; or if you’re a direct-to-consumer healthcare brand, this template can help your business become more aligned with patient needs and develop the best ways to deliver care.