Journey Management is a system for organizing business priorities around the customer experience. It allows organizations to collaboratively identify new opportunities and prioritize which ones to act on, to deliver the highest impact for customers and businesses.

With insights from Beauty Pie, Travel Counsellors, NCR, Manitoba Public Insurance, Vodafone, Wayfair, and TheyDo, this report from CX Network breaks down:

• How to go from journey mapping to Journey Management

• The Journey Management workflow

• How to discover opportunities and solutions from customer journeys

• How to eliminate silos and enable cross-team collaboration

• Measuring the ROI of Journey Management

• How to achieve Journey Excellence