Determine what improves NPS
NPS is key to revenue growth. Happy customers will reward you with prolonged and repeat business.
So you care about NPS. But who takes care of your NPS? Measuring alone won’t bring improvements.
With TheyDo you can see what moves the needle.
Know exactly what to address to improve your NPS
Customers interact with your business in many ways, on many days. Don't reduce them to a single touchpoint. Measuring individual customer touchpoints creates blindspots for the combined customer experience. Work on the full picture with journeys.
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Track the full picture
It’s hard to know what influenced your Net Promotor Score. Initiatives go live at the same time. Teams work on the same metric. Where you measure might change. TheyDo allows you to keep track of all the work linked to your metrics.
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Take ownership with journeys
Someone is responsible for sending out the NPS survey. Who’s responsible for the journeys influencing your NPS? Take ownership of all your journeys and connect them in TheyDo.
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Address real customer pains with prioritized opportunities
See where one opportunity for CX improvement impacts multiple steps across the customer experience and act on it. Use your resources efficiently and solve the biggest customer pains first.
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Know who's working on what
NPS scores don’t happen in isolation. Know who’s working on what solution and be confident that everyone’s priorities are aligned with the context of the customer.
Map, Structure, Manage.
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Map journeys super fast
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Structure all journeys in a single framework
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Uncover top opportunities across journeys
The missing link in your tech stack
Your insights, research, and NPS survey scores live in one place — your goals, priorities, and projects in another. TheyDo helps you to organize everything around the journey to drive real impact.
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Become journey-led
Don't leave your NPS scores to chance.
