Customer journey mapping for retailers
Whether shopping online or in your stores, shoppers demand a seamless experience. Connect your team around the customer journey to stay ahead of the competition.
Align across the shopping journey
A Journey Management system captures every moment of the omnichannel retail journey, so teams know what’s really going on.
![Journeys in one place-1](https://a.storyblok.com/f/217974/6400x4000/486aeeb7ee/journeys-in-one-place-1.jpg/m/1440x0/filters:quality:(90))
Streamline journey work
![See all journeys in one view](https://a.storyblok.com/f/217974/6400x4240/f9c8c56f3c/see-all-journeys-in-one-view-frameworks.jpg/m/1440x0/filters:quality:(90))
Make connections across journeys
![Simplify Process](https://a.storyblok.com/f/217974/6400x4291/3b26d658fc/simplify-process-journey-tree.jpg/m/1440x0/filters:quality:(90))
Reveal blind spots
An experience that customers crave
From product discovery to purchase and use, TheyDo helps retailers identify improvement opportunities along every step of the customer journey.
![Opportunity Value](https://a.storyblok.com/f/217974/6400x4000/4df8dc114b/opportunity-value.jpg/m/1440x0/filters:quality:(90))
Identify top needs
Gain valuable insights into your customers' behavior, preferences, and pain points, and see which opportunities have the highest ROI.
![Solutions](https://a.storyblok.com/f/217974/6400x4000/953e66ad8d/give-peace-of-mind-solutions-csat-emoji.jpg/m/1440x0/filters:quality:(90))
Improve the innovation workflow
When customer needs reach product and delivery teams, Product Owners know exactly what’s happening before and after the touch point they’re improving.
![Insurance solutions](https://a.storyblok.com/f/217974/6400x4000/829bd9c089/offer-comprehensive-solutions-insurance-solutions.jpg/m/1440x0/filters:quality:(90))
Link customer needs to business value
Using journeys to connect Solutions directly back to customer problems results in improved customer satisfaction, increased loyalty, and ultimately, higher revenue.
Start with a template
TheyDo's pre-filled retail and ecommerce workspace template comes ready to use and can be customized to fit your organization.
![Retail template](https://a.storyblok.com/f/217974/5120x3392/ed38185156/retail-template-lockup.jpg)