Customer journey mapping for retailers
Whether shopping online or in your stores, shoppers demand a seamless experience. Connect your team around the customer journey to stay ahead of the competition.
Align across the shopping journey
A Journey Management system captures every moment of the omnichannel retail journey, so teams know what’s really going on.
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Streamline journey work
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Make connections across journeys
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Reveal blind spots
An experience that customers crave
From product discovery to purchase and use, TheyDo helps retailers identify improvement opportunities along every step of the customer journey.
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Identify top needs
Gain valuable insights into your customers' behavior, preferences, and pain points, and see which opportunities have the highest ROI.
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Improve the innovation workflow
When customer needs reach product and delivery teams, Product Owners know exactly what’s happening before and after the touch point they’re improving.
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Link customer needs to business value
Using journeys to connect Solutions directly back to customer problems results in improved customer satisfaction, increased loyalty, and ultimately, higher revenue.
Start with a template
TheyDo's pre-filled retail and ecommerce workspace template comes ready to use and can be customized to fit your organization.
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