The customer journey mapping tool for you
Using customer journeys to align teams used to be tough with a static, fragmented view at best. Luckily, there’s a better way.
TheyDo makes it easy to standardize and scale customer journey mapping and management to get and stay aligned.
Find real opportunities in your journey maps and customer research to improve your organization's CX.
Enterprise-level customer journey mapping software
We know how important it is to create a shared understanding of the customer. In TheyDo, you can map and manage all your customer research across all your customer journeys. By connecting journeys to business goals you can drive and track real change.
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Drag, drop, and link everything across journeys
Besides being an intuitive editor, TheyDo creates repositories for all your personas, opportunities for CX improvement, and solutions — create once, link many times.
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Capture opportunities and align work
No more journey mapping with sticky notes. Get the full picture of CX improvement opportunities and turn them into solutions across customer journeys with just a click of your mouse.
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Track solutions in the journey — link delivery teams
One feature, service or process can be a touchpoint in many user journeys. Use opportunities for CX improvement to unlock the hidden links between people, processes and products — all across the customer journey.
Manage work better when epics align with real opportunities
Journeys let you surface opportunities to align who’s working on what type of solution. TheyDo links the entire organization together around the customer journey.
Designed for cross-team collaboration in the cloud
No more versions, files, or missing updates. Customer journey mapping with TheyDo is live. We don’t even have a save button.
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Roles & permissions
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Customer journey templates
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Live links (or old-skool PDF’s)
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