Why companies are building VR training fleets

What if your next corporate training felt more like a real-life simulation—and actually made you better at your job?

In this week’s episode of The Experience Edge, we sit down with Shanta Bodhan, Associate Director of Innovation Customer Experience at Cornerstone OnDemand, to explore how immersive learning is not just the future of employee development—it’s the secret sauce for building better customer experiences too.

Here’s your TLDW (Too Long, Didn’t Watch) Recap

Why Workforce Agility Starts with Learning [03:25]

Shanta breaks down what “workforce agility” really means today—beyond buzzwords—and how skills development, upskilling, and flexibility are essential to thriving in a constantly changing world of work.

The Connection Between Remote Work & Experience Design [05:00]

Hear how Cornerstone scaled a remote-first culture across 3,000+ employees globally without sacrificing connection, collaboration, or customer impact.

The Power of Practice: Why XR & VR Training Works [10:30]

Forget boring compliance videos. Shanta explains how VR simulations deliver real learning outcomes—increased retention, confidence, and muscle memory—by allowing employees to “learn by doing” in a safe, immersive environment.

The Customer Experience Link: How Employee Learning Impacts CX [40:50]

Shanta shares why companies who invest in employee growth—not just tech—see stronger customer relationships, improved satisfaction, and better business outcomes.

What Journey Management Has to Do With Employee Learning [56:30]

Shanta’s team doesn’t just deliver technology—they map the entire employee learning journey, ensuring every step, from onboarding to scaling, is smooth and connected to business goals.

Where Companies Get Stuck—and How to Move Forward [52:30]

What happens when customer goals and business needs don’t align? Shanta reveals how to spot friction in the journey and fix it fast.

Why You Should Listen

This episode isn’t just about technology—it’s about rethinking how you manage the entire employee and customer journey in a rapidly changing world.

You’ll learn:

• How to scale learning programs without sacrificing human connection

• Why soft skills training in VR has hard business value

• How to connect employee experience to real CX outcomes

• What mentoring, leadership, and employee development really mean in the age of remote work and AI

If you’re leading teams, managing customer experience, or shaping learning programs—this episode will change how you think about the intersection of EX and CX.

And it might just make you want to strap on a VR headset, too.

Get immersed in the full episode:
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