Journey together: Crafting exceptional people experiences

At TheyDo, our commitment to creating an outstanding people experience begins the moment a candidate engages with us and continues throughout their employee journey, right up to their final working day. This holistic approach covers everything from the initial offer and onboarding, to career development and eventual offboarding—ideally, several years down the line. By using our very own Journey Management tool, we ensure transparency, consistency, and continuous improvement, while embodying our core values.

The importance of a structured people experience

The people experience is crucial to TheyDo’s success, directly influencing employee satisfaction and engagement. A well-structured and thoughtfully designed experience creates an environment where employees feel valued, engaged and empowered at every stage. This environment not only strengthens our culture but also gives us a competitive edge in attracting and retaining top talent in the fast-paced tech industry.

TheyDo’s Journey Management tool is essential for mapping out the entire employee lifecycle, from offer acceptance to departure. This comprehensive visualization helps us understand each stage of an employee’s journey, enabling us to pinpoint specific areas for improvement and innovation.

By identifying these opportunities, we can streamline processes, eliminate inefficiencies, and implement best practices that enhance the overall employee experience. Our goal is to ensure that every interaction an employee has with our organization is consistent, engaging, and supportive, contributing to their professional growth and satisfaction.

Embracing transparency: Cloaks-off

Transparency underpins one of our four core values at TheyDo: Cloaks off. Cloaks off means no hidden agendas. We value a working culture where transparency and integrity reign supreme, which means that neither candidates nor employees are left in the dark about their progress, expectations, or career trajectory. Our commitment to transparency is reflected in several key practices:

• Onboarding alignment: New joiners are welcomed with a comprehensive onboarding process that sets clear expectations and provides the necessary resources to quickly become productive team members. This includes information on access to tools and platforms, equipment delivery, onboarding sessions and the buddy system. As employees progress in their roles, the Employee Experience Journey provides further context on what comes next, and ensures that they receive transparent feedback to guide their growth.

• Open communication: We maintain open lines of communication with employees and candidates, providing timely updates and feedback. Our Journey Management tool tracks internal communications to ensure that everyone receives the information they need promptly and efficiently.

• Career development clarity: New employees are made aware of potential career paths and development opportunities from the outset. Our People Experience Journeys illustrate how individuals can navigate the candidate and onboarding processes and progress to growth plans and performance reviews. These journeys highlight the personalized career planning and regular check-ins that align employee goals with organizational needs, so that everyone understands their trajectory and the steps required to achieve their professional aspirations.
  
  

Creating the ultimate employee experience

We recognize that a positive experience throughout the employee lifecycle is crucial for long-term satisfaction and retention. Our commitment to this experience includes:

• Continuous feedback and development: We regularly solicit feedback from employees through surveys and check-ins. This feedback loop is vital for making continuous improvements to our processes and ensuring that we meet employee needs. Our People Experience Journeys show data from our Onboarding Experience Survey, which has an overall score of 99%, as well as our most recent engagement survey from H1 2024, which achieved a score of 86%. Onboarding scores are updated bi-monthly, and engagement scores come in annually, enabling our People Team to effectively track progress and discover insights and opportunities for development.

• Career progression and development: We are dedicated to supporting career advancement by offering access to upskilling through our learning and development budget and a variety of internal learning opportunities. Employees can engage in initiatives like our Artificial Intelligence (AI) Committee and Diversity, Equity, Inclusion, and Belonging (DEIB) Committee and benefit from personalized growth plans. Our journey management tool tracks individual progress, ensuring alignment with broader organizational goals.
  
  

Toward continuous improvement

At TheyDo, we are committed to the continuous enhancement of our people experience. Our journey management tool is adaptive, evolving along with our needs and insights. We regularly explore new opportunities for improvement, driven by feedback from candidates and employees, initiatives from our DEIB and AI Committees, as well as industry trends and best practices.

Key areas for improvement include:

• Enhanced onboarding experience: Mapping our candidate experience journey revealed a potential pain point—the delivery of laptops to new joiners can be inconsistent, varying by location and sometimes resulting in delays. To address this, we initiated the equipment order process at an earlier stage, and sought alternative providers in locations with known delivery issues. We will continue to track and evaluate this process across the 27 countries where we operate.

• Streamlined communication processes: We used TheyDo’s Journey AI feature to identify five key opportunities to streamline our communication processes. These include reasoning for offer acceptance or decline, streamlining contract creation communications, and ensuring adequate documentation relating to career development. Each opportunity is mapped out with detailed cards that provide context, including key points, next steps, and metrics on ‘value’ and ‘effort’ scores. Once identified, these insights are integrated into our journeys, allowing everyone to view and track progress as we implement improvements.
  
  

The road ahead

In today’s competitive industry, attracting and retaining top talent requires more than just competitive salaries and benefits—it demands a holistic, thoughtfully designed employee experience with transparent and open communication. Once a candidate becomes an employee, our values guide the continual development of an experience that makes employees feel valued and empowered in their development at TheyDo.

By identifying and addressing pain points and leveraging insights from our own journey management tool, we continuously refine our processes. Insights uncovered by Journey AI further empower us to make data-driven decisions that not only improve operational efficiency but also contribute to a more engaging experience.

We remain steadfast in our pursuit of an excellent people experience. We believe that a positive people experience journey is not only crucial for individual satisfaction but also vital for driving innovation and achieving organizational goals. By creating a culture of transparency, collaboration, and continuous improvement, we aim to become industry leaders in crafting an exceptional workplace that attracts and retains the best talent.